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    • Customer service representative3
    • Lack of help in hardship2
    • Customer service rep was hostile2

They suck!! They kept going up on payment, when I lost my job I requested assistance but was denied. I paid faithfully since 1990, now being my home is being sold to the highest bidder on 6/22/15. I am heartbroken and homeless Add comment

  • Jun 03
  • Loans and Mortgages
  • Boston, Massachusetts
  • Mortgage
  • 1
  • 1
  • 108
  • REVIEW RATING 4/5

mortgage was originally with CITI , CITI sold mortgage to SPS for MAY. I called SPS and they set up payments for May, June and July for direct withdrawal, as I had always had this with CITI . a few days later papers came in the mail to authorize direct withdrawal from my checking account. I faxed the authorization form back to SPS cashiering dept with a copy of voided check. I specifically wrote... Read more

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  • Jun 02
  • Finances
  • New Pekin, Indiana
  • Loan Modification
  • 1
  • 1
  • 46
  • REVIEW RATING 4/5

I am qualified for a modification. I have been sending in document since November the 12th, 2014. They always "request" additional documents. When I send them, they state its been too long now they need more resent documents. I am about to give up. I have an arm loan. My interest rate has gone up twice in 4 months. When I send my documents, their fax does not work, their email up load does... Read more

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  • May 27
  • Tax services
  • Property Taxes
  • 67
  • REVIEW RATING 4/5

I was notified by my local goverment that the second half of my property taxes were not paid for 1192.88. I informed Select Portfolio Servicing of this on March 24th 2015 and again in April of 2015. I even faxed them the paper work. I called them on the 24th of April to see where the payment stood and was told that it should have been paid by the end of April. I received a letter from The Charles... Read more

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  • May 19
  • Loans and Mortgages
  • Leadville, Colorado
  • Mortgage
  • 73
  • REVIEW RATING 3/5

We have a mortgage with this company, we receive several calls daily no matter what day of the week. We send payments monthly and have explained so many times I have lost count when we send them after the 3rd Wednesday of each month, all explanations have fallen on blind ear. We explain to several of the associates who call and within 5 minutes of ending the call explaining we receive another... Read more

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  • May 12
  • Loans and Mortgages
  • Los Angeles, California
  • Loan Modification
  • 87
  • REVIEW RATING 4/5

We modified a loan with Bank of America. 5 years later, B of A assigned the servicing to SPS. SPS denied the terms of the modification and are attempting to collect on the terms of the original unmodified note. Litigation is ongoing. We have spent almost $30 K in attorney's fees to date! Monstrous! These people should be in prison. Never have we encountered such rude, hostile and arrogant... Read more

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  • May 06
  • Collection Agencies
  • Tempe, Arizona
  • Mortgage Insurance
  • 1
  • 1
  • 83
  • REVIEW RATING 4/5

My father passed away and had mortgage insurance for that reason. He had enough equity that we could have sold the house in an auction to cover the debt and his burial. They refused to let us do anything but keep making payments which we were not even required to do. They said after the 15th phone call that we were not going to go into foreclosure because it was not possible after telling us to... Read more

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  • May 04
  • Loans and Mortgages
  • Evansville, Indiana
  • Loan Modification
  • 83
  • REVIEW RATING 3/5

Promised me a loan Modification in conspiracy with "HOPE" and "HARDEST HIT FUND" Select Portfolio Servicing sends me information to get help from these people. What a joke!!! Don't believe anything these people say. They are liars and cheats!!!!! All Americans let's Boycott the banks and anyone who has anything to do with these Pretender lenders and Banksters!!!! "HOPE" and "HARDEST HIT... Read more

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  • Apr 20
  • Loans and Mortgages
  • Lexington, Massachusetts
  • Bank Account Number Update
  • 86
  • REVIEW RATING 4/5

Needed to update the bank account number for ACH payments that pay my monthly mortgage payment. Website says it can be done online... it cannot. Website is terrible and simple reports errors and instructs to call customer service. Customer service says they have to cancel my current ACH account first and then after 4 business days I can go back to the website to add another account. After... Read more

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  • Apr 16
  • Loans and Mortgages
  • Home Loan Financing
  • 159
  • REVIEW RATING 4/5

The poor service and lack of openness/transparency regarding the handling of client issues is appalling!!!!! Better Business Bureau gives this company a D rating and lists over 190 complaints! From how SPS forces unnecessary foreclosures to rude, inept and downright taunting account representatives of the client situation. When I said I would get a lawyer to get my situation resolved the SPS... Read more

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