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    • Customer service rep was hostile3
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    • Theives3

  • 21 hours ago
  • Collection Agencies
  • Fountain Hills, Arizona
  • Loan Modifacation
  • 8

I have been trying to do a loan modification with SPS Servicing for the last 10 months and they are the worst company to work with. They keep telling me they are working on the loan mod but they still keep giving me the run around. I would never recommend using this company. They are the WORST!! Nobody at SPS seems to know anything. I have called them every week for the last ten months to... Read more

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  • 2 days ago
  • Collection Agencies
  • Key West, Florida
  • Home Loan
  • 7
  • REVIEW RATING 3/5

SPS was the mortgage servering agency for my mortgage until November 2014 when I filed a Chapter 7 Bankruptcy which discharged my mortgage debt. However I continue to receive correspondence demanding payment and recently received letter that informed me that if that do not receive payment they were turning my account over to collection agency. From the time SPS took over my account in 2009 I... Read more

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  • Aug 27
  • Collection Agencies
  • Northridge, California
  • Mortgage Loan
  • 25
  • REVIEW RATING 4/5

SPS has "owned" my loan for almost a year now. When I made extra payments they wouldn't put it toward principal. I argued with them over that for months. Then their website wouldn't take my payments. I argued with them for that for 8 months. Now they want to charge me $5 to make my payments online. They are an on-line servicer. They have no branches near me to make a payment. I am supposed to... Read more

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  • Aug 19
  • Other
  • Tucson, Arizona
  • Poor Company Service
  • 62
  • REVIEW RATING 4/5

I have not been with SPS long but for some reason they JUST decided to tell me that we were 3 payments behind LIE. I have filed a complaint and the answer they gave had NOTHING to do with the issue we are having with them. They send me tons of mail every week. I called them and told them that they are ONLY a mortgage servicing company and ask who owned my mortgage and they REFUSED to tell me we... Read more

Was this review helpful? 1 0

I shirley mackey this agree with you of the way my mortgage went up I'm disabled and can't work i will like to refinance my mortgage are get another modification on my home sincerely ms mackey Add comment

  • Aug 09
  • Loans and Mortgages
  • Clovis, California
  • Sps Mortgage Modification
  • 1
  • 1
  • 56
  • REVIEW RATING 3/5

We submit paper work for Home Modification Five times asking for help they deny are applications always it is an excuse : You make too much money, than your income is to low, you are a self employee, your are in EDD, and so on they always have an excuse for not helping in a matter to make a Home affordable to pay every month. A good modification of my Mortgage Loan, lower my interest that is... Read more

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  • Jul 28
  • Loans and Mortgages
  • Concord, North Carolina
  • Sps Residential Mortgage
  • 192
  • REVIEW RATING 5/5

SPS DOES"T GIVE A *** and should be SUED My name is Kwame Osei Moyo and have been a mortgagee of SPS now for over five years. On October 16, 2014 I was on a spiritual retreat when at 6:14 PM I received a call from the Charlotte Police Department informing me there had been an electrical fire at my home. My first though was my 16 year old son and making sure he was OK. So since that time my... Read more

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  • Jul 27
  • Loans and Mortgages
  • Select Portfolio Servicing Mortgage
  • 69
  • REVIEW RATING 4/5

When I got the letter saying our Citi Mortgage had been taken over. I reached out to SPS and they claimed there was no program for direct draft and we would have to mail a payment every month are pay a convince fee of 15.  Well I told them we was contract with CITI as a equity builder and it is signed and notarized in our mortgage. Well after May 1 I mailed out payment and 10 days later I called... Read more

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  • Jul 24
  • Loans and Mortgages
  • Chicago, Illinois
  • Select Portfolio Servicing Modification Service
  • 85
  • REVIEW RATING 4/5

My wife and I tried working with SPS for a modification for about 3 years. When working directly with them, they would say that documents were not being received even after we faxed and mailed over several times. Our house almost sold because of this, they kept saying that documents were missing, also they kept using wrong income, they supposedly couldnt verify that I lived there, they looked... Read more

Was this review helpful? 2 0

They suck!! They kept going up on payment, when I lost my job I requested assistance but was denied. I paid faithfully since 1990, now being my home is being sold to the highest bidder on 6/22/15. I am heartbroken and homeless Add comment

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