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    • Customer service rep was hostile3
    • Customer service representative3
    • Theives3

  • Jul 28
  • Loans and Mortgages
  • Concord, North Carolina
  • Insurance Claim Repair Money
  • 48
  • REVIEW RATING 5/5

SPS DOES"T GIVE A *** and should be SUED My name is Kwame Osei Moyo and have been a mortgagee of SPS now for over five years. On October 16, 2014 I was on a spiritual retreat when at 6:14 PM I received a call from the Charlotte Police Department informing me there had been an electrical fire at my home. My first though was my 16 year old son and making sure he was OK. So since that time my... Read more

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  • Jul 27
  • Loans and Mortgages
  • Mortgage Scam
  • 14
  • REVIEW RATING 4/5

When I got the letter saying our Citi Mortgage had been taken over. I reached out to SPS and they claimed there was no program for direct draft and we would have to mail a payment every month are pay a convince fee of 15.  Well I told them we was contract with CITI as a equity builder and it is signed and notarized in our mortgage. Well after May 1 I mailed out payment and 10 days later I called... Read more

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  • Jul 24
  • Loans and Mortgages
  • Chicago, Illinois
  • Select Portfolio Servicing Modification Service
  • 37
  • REVIEW RATING 4/5

My wife and I tried working with SPS for a modification for about 3 years. When working directly with them, they would say that documents were not being received even after we faxed and mailed over several times. Our house almost sold because of this, they kept saying that documents were missing, also they kept using wrong income, they supposedly couldnt verify that I lived there, they looked... Read more

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They suck!! They kept going up on payment, when I lost my job I requested assistance but was denied. I paid faithfully since 1990, now being my home is being sold to the highest bidder on 6/22/15. I am heartbroken and homeless Add comment

  • Jun 03
  • Loans and Mortgages
  • Boston, Massachusetts
  • Mortgage
  • 1
  • 1
  • 182
  • REVIEW RATING 4/5

mortgage was originally with CITI , CITI sold mortgage to SPS for MAY. I called SPS and they set up payments for May, June and July for direct withdrawal, as I had always had this with CITI . a few days later papers came in the mail to authorize direct withdrawal from my checking account. I faxed the authorization form back to SPS cashiering dept with a copy of voided check. I specifically wrote... Read more

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  • Jun 02
  • Finances
  • New Pekin, Indiana
  • Loan Modification
  • 1
  • 1
  • 78
  • REVIEW RATING 4/5

I am qualified for a modification. I have been sending in document since November the 12th, 2014. They always "request" additional documents. When I send them, they state its been too long now they need more resent documents. I am about to give up. I have an arm loan. My interest rate has gone up twice in 4 months. When I send my documents, their fax does not work, their email up load does... Read more

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  • May 27
  • Tax services
  • Property Taxes
  • 112
  • REVIEW RATING 4/5

I was notified by my local goverment that the second half of my property taxes were not paid for 1192.88. I informed Select Portfolio Servicing of this on March 24th 2015 and again in April of 2015. I even faxed them the paper work. I called them on the 24th of April to see where the payment stood and was told that it should have been paid by the end of April. I received a letter from The Charles... Read more

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  • May 19
  • Loans and Mortgages
  • Leadville, Colorado
  • Mortgage
  • 98
  • REVIEW RATING 3/5

We have a mortgage with this company, we receive several calls daily no matter what day of the week. We send payments monthly and have explained so many times I have lost count when we send them after the 3rd Wednesday of each month, all explanations have fallen on blind ear. We explain to several of the associates who call and within 5 minutes of ending the call explaining we receive another... Read more

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  • May 12
  • Loans and Mortgages
  • Los Angeles, California
  • Loan Modification
  • 116
  • REVIEW RATING 4/5

We modified a loan with Bank of America. 5 years later, B of A assigned the servicing to SPS. SPS denied the terms of the modification and are attempting to collect on the terms of the original unmodified note. Litigation is ongoing. We have spent almost $30 K in attorney's fees to date! Monstrous! These people should be in prison. Never have we encountered such rude, hostile and arrogant... Read more

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  • May 06
  • Collection Agencies
  • Tempe, Arizona
  • Mortgage Insurance
  • 1
  • 1
  • 102
  • REVIEW RATING 4/5

My father passed away and had mortgage insurance for that reason. He had enough equity that we could have sold the house in an auction to cover the debt and his burial. They refused to let us do anything but keep making payments which we were not even required to do. They said after the 15th phone call that we were not going to go into foreclosure because it was not possible after telling us to... Read more

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