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    • Customer service representative2
    • Lack of help in hardship2
    • Customer service rep was hostile2

  • May 19
  • Loans and Mortgages
  • Leadville, Colorado
  • Mortgage
  • 20
  • REVIEW RATING 3/5

We have a mortgage with this company, we receive several calls daily no matter what day of the week. We send payments monthly and have explained so many times I have lost count when we send them after the 3rd Wednesday of each month, all explanations have fallen on blind ear. We explain to several of the associates who call and within 5 minutes of ending the call explaining we receive another... Read more

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  • May 12
  • Loans and Mortgages
  • Los Angeles, California
  • Loan Modification
  • 39
  • REVIEW RATING 4/5

We modified a loan with Bank of America. 5 years later, B of A assigned the servicing to SPS. SPS denied the terms of the modification and are attempting to collect on the terms of the original unmodified note. Litigation is ongoing. We have spent almost $30 K in attorney's fees to date! Monstrous! These people should be in prison. Never have we encountered such rude, hostile and arrogant... Read more

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  • May 06
  • Collection Agencies
  • Tempe, Arizona
  • Mortgage Insurance
  • 1
  • 1
  • 47
  • REVIEW RATING 3/5

My father passed away and had mortgage insurance for that reason. He had enough equity that we could have sold the house in an auction to cover the debt and his burial. They refused to let us do anything but keep making payments which we were not even required to do. They said after the 15th phone call that we were not going to go into foreclosure because it was not possible after telling us to... Read more

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  • May 04
  • Loans and Mortgages
  • Evansville, Indiana
  • Loan Modification
  • 35
  • REVIEW RATING 3/5

Promised me a loan Modification in conspiracy with "HOPE" and "HARDEST HIT FUND" Select Portfolio Servicing sends me information to get help from these people. What a joke!!! Don't believe anything these people say. They are liars and cheats!!!!! All Americans let's Boycott the banks and anyone who has anything to do with these Pretender lenders and Banksters!!!! "HOPE" and "HARDEST HIT... Read more

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  • Apr 20
  • Loans and Mortgages
  • Lexington, Massachusetts
  • Bank Account Number Update
  • 55
  • REVIEW RATING 4/5

Needed to update the bank account number for ACH payments that pay my monthly mortgage payment. Website says it can be done online... it cannot. Website is terrible and simple reports errors and instructs to call customer service. Customer service says they have to cancel my current ACH account first and then after 4 business days I can go back to the website to add another account. After... Read more

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  • Apr 16
  • Loans and Mortgages
  • Home Loan Financing
  • 104
  • REVIEW RATING 4/5

The poor service and lack of openness/transparency regarding the handling of client issues is appalling!!!!! Better Business Bureau gives this company a D rating and lists over 190 complaints! From how SPS forces unnecessary foreclosures to rude, inept and downright taunting account representatives of the client situation. When I said I would get a lawyer to get my situation resolved the SPS... Read more

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  • Apr 12
  • Loans and Mortgages
  • Tyler, Texas
  • Home Mortgage
  • 87
  • REVIEW RATING 4/5

I HAVE SO MUCH I COULD SAY ABOUT THIS COMPANY BUT NOT WORTH MY TIME AND WORDS BUT BE WARE THESE PEOPLE HAVE NO ONE'S BEST INTEREST BUT THERE OWN IF I COULD SOME HOW SALE MY HOUSE AND KEEP MY LAND OR SOMETHING I WOULD I FOR THE LAST 2 YEARS BEEN TRYING TO FIGURE WHAT TO DO I HAVE BEEN DEALING WITH THESE PEOPLE FOR 15 OR SO YEARS AND ITS BEEN THE WORSE AS A FIRST TIME HOME BUYER BUT I PROMISE I... Read more

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  • Apr 12
  • Financial Scams and Schemes
  • Kelseyville, California
  • Loan Modification
  • 75
  • REVIEW RATING 4/5

Last year we attempted a third modification with SPS, and we were denied twice and the third time, our payments saved us a whopping $6.00 per month so we said no. In the meantime during this four month process, SPS told us not to make payments during modification review so when we said no to the $6.00 savings, we were four months behind in payments. They never sent us anything or attempted to... Read more

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They suck I'm trying to get my mortgage threw the bank to get out of sps servicing. But everyone I talked to tells me something different. I had nothing but trouble with them raising my mortgage up and I have escrow. I have a lot more problems with them to many to talk about can someone help with this company. Add comment

  • Mar 31
  • Loans and Mortgages
  • Honolulu, Hawaii
  • Mortgage
  • 80
  • REVIEW RATING 4/5

In Sept. 2010 we filed a chapter 13 bankruptcy and judge waived one month mortgage payment with Bank of America. We had no problems with BofA and in Dec.2013 Select Portfolio Servicing took over the mortgage and we have been hounded for payment of the waived payment ever since. We have sent them three copies of the bankruptcy paperwork and SPS claims that they never received any of them even one... Read more

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