Select Portfolio Servicing
Select Portfolio Servicing Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Select Portfolio Servicing has 1.4 star rating based on 140 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Were nice when lying to me, No pro all cons, Personal customer service agent.
Cons: Sps crooks, Entire shadiness of sps practices, Lying of assistance.Recent recommendations regarding this business are as follows: "Run away from them if you can!", "Don't do Business with this company", "It depends if you call me back and how you conduct yourself", "Avoid SPS (and JP Morgan) if at possible.", "Pray that they don't acquire your mortgage.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Select Portfolio Servicing has 1.4 star rating based on 140 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Were nice when lying to me, No pro all cons, Personal customer service agent.
Cons: Sps crooks, Entire shadiness of sps practices, Lying of assistance.Recent recommendations regarding this business are as follows: "Run away from them if you can!", "Don't do Business with this company", "It depends if you call me back and how you conduct yourself", "Avoid SPS (and JP Morgan) if at possible.", "Pray that they don't acquire your mortgage.".
Most users want Select Portfolio Servicing to offer a solution to their issues.
Consumers are not pleased with Billing Practices and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Es la peor compania nunca resuelven nada siempre envio los seguros nunca los bajan del sistema nunca tiene informacion
Sps classaction lawsuit
Hi,if your a homeowner that is sick and tired of select portfolio servercing giving you the run around like I am them let's all get together and do a classaction lawsuit against this company let's show them that we are not going to be pushed around,select portfolio servercing had me under forebearance agreement for over 1 year I never qualify for any program,we as homeowners should stop these evil people they don't care who they kick into the streets.let's all get together and show these lowlifes what we can do,beacuse when we all work as a group they have no choice but to listenmy contact info hywaytropper@***.com
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mcdonough, GeorgiaWorst Loan company ever
I would give them zero stars if possible. First, our loan was sold to them a few years ago.
Our payments were always automatically deducted from our checking account on a bi-weekly basis. When SPS took over our loan, all that changed. First, payments weren't automatically deducted. When we tried to setup autopay, they would not allow us to do bi-weekly payments.
Therefore, we had to call them every two weeks to make the bi-weekly payment. Finally, after about a year, they setup the ability to make bi-weekly payments. Fast forward to end of loan...now our final payment is due. There was no auto draft from our account, although their documentation states that autopayments will continue until loan is paid in full.
We call and they tell us we have to send last payment as wire or certified check. We were never notified of this, to which they admitted. So how were we supposed to know this? This company is unprofessional and do not follow their own policies which they have in writing.
After reading other reviews, now I am fearful we will not receive the documentation and paperwork that our loan is paid in full since many others have had that issue. If you can, get as far away from this business as possible.
We tried but were stuck because of how little we owed when they bought our loan. We decided to ride it out because of all the fees and penalties they were inflicting on paying the loan off early.
User's recommendation: Run away from them if you can!
Mortgage Handling Gone Wrong
On March 29, 2023 I sent in $37, 059.23 to Select Portfolio Servicing to be applied towards my monthly payments which would have covered a total of 12 months, since I already had a partial credit on my account. That means my next monthly payment would have been due on April 1, 2024.
Since then I have had nothing but trouble. It began with a phone call from SPS Mortgage saying I was past due on my account for the May 1, 2023 payment. I let the representative know that the large payment was to be applied to my monthly payments, representative said okay and she would take care of it. Over the next several months I had several phone calls and letters saying I was past due.
I had to continue explaining how the payment was to be applied to several representatives and managers since SPS Mortgage kept reporting me as past due. I was always reassured by Managers and representatives that this would be handled. When the calls continued and past due letters kept coming I finally requested my money back. SPS Mortgage stated they are unable to refund me my money nor can they apply the money towards my monthly payments and that I am now being reported to the credit reporting agencies as past due.
I am also to resume my payments or my home will go into foreclosure! I didn't know what to do so I sent in 2 more payments in October of 2023 to cover the past due months and SPS Mortgage is now expecting me to make my next payment on November 1, 2023. My credit report is down by 50 points because of the past due reporting which is now affecting my other credit accounts and I cannot afford to keep making these double payments.
SPS Mortgage didn't seem to care and let me know that if I don't then my home would be reporting as past due, continue getting late fees and added interest and go into foreclosure. Please Help!
Preferred solution: Full refund
User's recommendation: Don't do Business with this company
Lein release not recorded
- Cant reach anyone
Preferred solution: Information on Lein being recorded.
Awful company
We were hit by Ian and put our entire house back together without insurance money. Select Portfolio Servicing has an inspection at 85% complete from months ago and will not release out $430,000 check that they have had for 3 weeks.
They had another inspection done 2 weeks ago that will show house is 100% complete and they still will not release money. I am a Realtor and I would never recommend anyone use this company. They say they will call back and they don't.
We have been through so much with the insurance company and the storm and now the bank has to put us through *** as well. Shame on them!
Contact
User's recommendation: It depends if you call me back and how you conduct yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible company, there is NO customer service. I paid off my mortgage over 3 months ago, and they never recorded a satisfaction of mortgage nor sent it to me. No one answers phone.
I paid off my mortgage in December of 2022. It is now almost March of 2023 and they never recorded a satisfaction of mortgage nor did they send it to me.
When I called in January, I was able to get hold of someone who said they had done it and to give it more time. I just checked the clerk's website and there has been no satisfaction recorded. When I call their "customer service" number, all I get is a recording and they can't locate my account since I paid it off. There is no way to get hold of a live person.
I have looked for payoff department, legal department, there is no other number. I finally called their "ombudsman" number and left a message with my information but I expect I will not get any response.
I'm sure they call anyone who is late with mortgage payments but if you need them, forget it. SS
- No customer service
Preferred solution: My satisfaction of mortgage. I paid off my mortgage in December of 2022.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
Preferred solution: Apology
User's recommendation: Avoid SPS (and JP Morgan) if at possible.
My account is locked
I was issue a check from the i insurance company regarding damage to our roof. I deposit to my bank n now the bank i reverse check saying I it was a fraudulent check n the bank is charging me I
Terrible customer service and common sense business practices.
My wife was paying the bills and was confused about the day of the month it could be paid on and was late for 2-3 months consecutively. I explained what was going and apologized and told them that I would be taking care of making sure it was done on time.
They refused to take a payment over the phone and made us go to the store and send a money order every single payment until I explained to them why they were making it so difficult to pay them. I told them it probably wasn't good business practices to hold up money and after calling multiple times I finally got in touch with a person that had some sense and allowed us to make payments over the phone. The people were straight up rude and had no concern about receiving the payments on time, it genuinely seemed like they just wanted to make it more difficult for the homeowner just trying to make the payments. Hopefully they don't have those same ideals in this economy, they might find themselves fighting with homeowners trying to survive in a time of vast uncertainty.
I would never want this company to service my mortgages again, it was a drag paying them on a monthly basis. Not something to look forward to, for sure.
User's recommendation: Pray that they don't acquire your mortgage.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayoff Balance
I need a phone number to talk to someone, but I don't have a account there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to find out what my final pay off figure was
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Aliso Viejo, CaliforniaDidn't get threw
Preferred solution: Let the company propose a solution
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To all of you who have issues with select portfolio servicing.like over charging on escrow account missing payments many errors don't wait file a complaint to federal trade commission ,saving and mortgage lending, consumer finance.gov/complaint, consumer.ftc.gov this company still in business.non of this complaint have been send to the all above to investigate them . hoping this can help and finally be stop to repo off good people out there.
your contact information is not displayed. Try spelling it out in your comments such as reggired69 at cox dot com. or reggired69 at g mail dot com, which is my contact info we to have SPS they suck
I am so disgusted reading these God awful reviews, as I have obviously had my mortgage sold to a grade D company. I have never missed or been late on one single payment and I was confident about my mortgage with Wells Fargo bank, and do not understand why it was sold.
Since dealing with SPS this past 2 years I have had confusion, frustration and downright incompetence. I wholeheartedly agree that this place is screaming for a class action suit, lets do what we need to do to set this right,,, Marianne Murphy
do not know who Devanie Fhj is at the top of my review, or why that name is there....my name as stated is marianne
I agree I have same issues
Count me in! After hundreds, and I mean hundreds of phone calls, and paperwork going back and forth for months I have had it!
This company is terrible to work with! I also have never had to pay $15.00 every single time to go to their website and make a payment!
Why would you get charged to make a payment! I would love to start a class action lawsuit against this company as it is outrageous the crap I have had to deal with this company!
Your email is ***** out. Try it this way reggired69 at cox dot net. That is my email contact me we HATE dealing with SPS
We have had and continue to have issues with SPS AS WELL. To date I have been unable to find an attorney willing to take the case but if we can figure out how to contact each other maybe we will have a better chance.
Just an FYI your email does not show up in post maybe try your phone number.
I am going to try to post my email address in a different manner see if it will work that way. You can contact me reggired69 at Cox dot net.
Include me as WELL,, I'M READY. just say the word! and let's get started.
Contact me “reggired69” at “cox” dot “net”