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1.4 Based on 46 reviews
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First of all I am in default on my mortgage. I have not made a payment in three years. I have told them repeatedly that I have no desire whatsoever to save this house and they are more than welcome to foreclose on it. In reply they send me robo mail telling me about my options to "save my home." This place is not my home. My home is the house and land I am currently buying and living in and I might add totally up to date on payments. I have... Read more

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I have been dealing with this company for about 2 years now. You talk to so many different people and never get the same story. Finally hired an attorney to get the modification done but now they keep saying we did not sign or date the paperwork correctly sent in another set and now they say they are missing pages. I don't understand how they stay in business. They want to record you but when you ask if you can record them to protect yourself... Read more

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Took over my mortgage on 5/1 Took over 30days before they set up my account. Spoke to them repeatedly trying to pay. Representative assured it would not affect credit. On 6/16 I was finally able to pay and paid full amount due through their online portal. They now attest that was not the full amount and it wasn't there responsibility to report it correctly in their portal that I should've known it was wrong and paid more than what the portal... Read more

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We have been on the SPS run around for going going on 7 years. I really don't know where to turn. Every 3 - 4 months for the past 6 years they ask for the same documents to be submitted because they aren't current. Now we are trying the short sale route. When their real estate agent submitted a true estimate of value as the BPO. The appraiser rejected it as not being adequate. They then sent another agent to do a BPO to get the value to... Read more

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SPS reported my loan interest to IRS with the wrong social security number. The nightmare ensues. I bounce between IRS and SPS, both of whom tell me it is the other parties responsibility. SPS takes no responsibility for an inaccurate "transmission" of information from my previous servicer to them. You are not ever able to talk to anyone who has the authority to correct the problem or even investigate it. Seems they are confused with the... Read more

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Scariest company I have ever dealt with. 2 months behind and I am in degault. Several calls from 916 and 559 area cofe numbers (I always answer because here in California those are ptefixs for governmemt services) with hang ups to find out if I was on property, just so they was here to serve papers. The papers stated they wanted to work with me, yet when I called them at 6am they said they STILL had not recieved proper paperwork to talk to me.... Read more

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2 months late and going into foreclorsure? Yep, husband died, have gravely disabled sister here, will have to put dog down to move. This is how money is used to help homeowners keep home?

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In nearly three years into a modifixation with SPS......ive submitted paper wk literally dozens of repetitive times....with a pending fc date im now told they are selling my lian to Shellpoint mortgage who ive dealt with before with about the same results as SPS. They should have been shut dn long ago.

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I have been receiving fake foreclosure notices for 3 years now. I also have been sending in Loan Modification paperwork for almost 1.5 years. I have never in my life talked to so many different people about the same matter and had so many different out comes with what direction to go in. You get assigned a relationship manager and you can never get a hold of them. SPS can use some trained managerial people to help run there company so they... Read more

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44 calls to a non existent relationship manager. I do all paperwork, they have everything they need, still no communication from relationship manager, always speaking through third party, finally SPS Servicing makes an offer WITH NO DETAILS...they cannot tell you the details till you pay three payments which takes you off of what you have and you lose what you know you have to go to WHAT THEY WON"T TELL YOU...and then they say... sign here. I am... Read more

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