Select Portfolio Servicing

Hi,if your a homeowner that is sick and tired of select portfolio servercing giving you the run around like I am them let's all get together and do a classaction lawsuit against this company let's show them that we are not going to be pushed around,select portfolio servercing had me under forebearance agreement for over 1 year I never qualify for any program,we as homeowners should stop these evil people they don't care who they kick into the streets.let's all get together and show these lowlifes what we can do,beacuse when we all work as a group they have no choice but to listenmy contact info hywaytropper@***.com

I would give them zero stars if possible. First, our loan was sold to them a few years ago.

Our payments were always automatically deducted from our checking account on a bi-weekly basis. When SPS took over our loan, all that changed. First, payments weren't automatically deducted. When we tried to setup autopay, they would not allow us to do bi-weekly payments.

Therefore, we had to call them every two weeks to make the bi-weekly payment. Finally, after about a year, they setup the ability to make bi-weekly payments. Fast forward to end of loan...now our final payment is due. There was no auto draft from our account, although their documentation states that autopayments will continue until loan is paid in full.

We call and they tell us we have to send last payment as wire or certified check. We were never notified of this, to which they admitted. So how were we supposed to know this? This company is unprofessional and do not follow their own policies which they have in writing.

After reading other reviews, now I am fearful we will not receive the documentation and paperwork that our loan is paid in full since many others have had that issue. If you can, get as far away from this business as possible.

We tried but were stuck because of how little we owed when they bought our loan. We decided to ride it out because of all the fees and penalties they were inflicting on paying the loan off early.

On March 29, 2023 I sent in $37, 059.23 to Select Portfolio Servicing to be applied towards my monthly payments which would have covered a total of 12 months, since I already had a partial credit on my account. That means my next monthly payment would have been due on April 1, 2024.

Since then I have had nothing but trouble. It began with a phone call from SPS Mortgage saying I was past due on my account for the May 1, 2023 payment. I let the representative know that the large payment was to be applied to my monthly payments, representative said okay and she would take care of it. Over the next several months I had several phone calls and letters saying I was past due.

I had to continue explaining how the payment was to be applied to several representatives and managers since SPS Mortgage kept reporting me as past due. I was always reassured by Managers and representatives that this would be handled. When the calls continued and past due letters kept coming I finally requested my money back. SPS Mortgage stated they are unable to refund me my money nor can they apply the money towards my monthly payments and that I am now being reported to the credit reporting agencies as past due.

I am also to resume my payments or my home will go into foreclosure! I didn't know what to do so I sent in 2 more payments in October of 2023 to cover the past due months and SPS Mortgage is now expecting me to make my next payment on November 1, 2023. My credit report is down by 50 points because of the past due reporting which is now affecting my other credit accounts and I cannot afford to keep making these double payments.

SPS Mortgage didn't seem to care and let me know that if I don't then my home would be reporting as past due, continue getting late fees and added interest and go into foreclosure. Please Help!

We were hit by Ian and put our entire house back together without insurance money. Select Portfolio Servicing has an inspection at 85% complete from months ago and will not release out $430,000 check that they have had for 3 weeks.

They had another inspection done 2 weeks ago that will show house is 100% complete and they still will not release money. I am a Realtor and I would never recommend anyone use this company. They say they will call back and they don't.

We have been through so much with the insurance company and the storm and now the bank has to put us through *** as well. Shame on them!

I paid off my mortgage in December of 2022. It is now almost March of 2023 and they never recorded a satisfaction of mortgage nor did they send it to me.

When I called in January, I was able to get hold of someone who said they had done it and to give it more time. I just checked the clerk's website and there has been no satisfaction recorded. When I call their "customer service" number, all I get is a recording and they can't locate my account since I paid it off. There is no way to get hold of a live person.

I have looked for payoff department, legal department, there is no other number. I finally called their "ombudsman" number and left a message with my information but I expect I will not get any response.

I'm sure they call anyone who is late with mortgage payments but if you need them, forget it. SS

My wife was paying the bills and was confused about the day of the month it could be paid on and was late for 2-3 months consecutively. I explained what was going and apologized and told them that I would be taking care of making sure it was done on time.

They refused to take a payment over the phone and made us go to the store and send a money order every single payment until I explained to them why they were making it so difficult to pay them. I told them it probably wasn't good business practices to hold up money and after calling multiple times I finally got in touch with a person that had some sense and allowed us to make payments over the phone. The people were straight up rude and had no concern about receiving the payments on time, it genuinely seemed like they just wanted to make it more difficult for the homeowner just trying to make the payments. Hopefully they don't have those same ideals in this economy, they might find themselves fighting with homeowners trying to survive in a time of vast uncertainty.

I would never want this company to service my mortgages again, it was a drag paying them on a monthly basis. Not something to look forward to, for sure.