Chase sold my loan to sps starting july 1 2017. i did a payoff in june befiore it changed but chase didnt deposit the check, lost for 3 months, then SPS sent foreclosure men to my home sept 29th, i went to chase to see why it wasnt pd off.
Chase wrote new check that i called and od check by phone but they also put $85,000.00 in un applied area and took $15,000.00 out for late fees and other expenses. They said if we didnt guve them $3000.00 they would do fireclosure. We pd it again, then they said ni they eanted $4000.00 more. I told husband to get a written statement.
They refused and ended call. I received a statement we owed $12,000.00. At this point i googled who to complain for bank practices. I uploaded all my letters, copy of checks and notes from chase and SPS.
I forwarded with my complaint. They had to respond within 2 weeks, which was a letter saying we are responding to complaint and will notify you of decision. Af this point i called the Chase executive office who was handeling my complaint. She is sending a new payoff letter and is suppose to return loan to chase to funish.
I am waiting for her response and letter tomorrow. Im nit sure what will happen with SPS but will be happy to join class action suit and any other thing i can do.
I also contacted my representatjve for out district and they did respond but basic answer nothing can be done except refer me. Waiting to get this finished.
Product or Service Mentioned: Select Portfolio Servicing Loan.
Reason of review: Problems with payment.