They took 2 payments out instead of one....checks bouncing. I have called and called...always a different story.
Today they say the check has been overnighted...I ask for the tracking number...they don't have one they can give me..they don't know how it was sent....sorry ...and this was from a so called manager. I am appalled at the pathetic customer service and incompetence. Please, never use these people if you can avoid it.
I have never written a complaint about a service ever...I just give benefit of the doubt. The sheer audacity and poor service boggles the mind.
Product or Service Mentioned: Select Portfolio Servicing Mortgage.
Reason of review: Problems with payment.